FAQs

HOW TO TRACK MY ORDER STATUS?

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.

CAN I MAKE CHANGES TO MY ORDER?

We know how important your order is, so we aim to fulfill orders as quickly as possible. So unfortunately, we're unable to change an order once it is placed. Please definitely make sure all the details are correct when you confirm the checkout.

CAN I CANCEL MY ORDER AFTER I'VE MADE A PURCHASE ON THE WEBSITE? 

Yes, you can. We accept order cancellation before the product is shipped. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

HOW DO I RETURN OR EXCHANGE?

If your purchase isn’t working out for you, we’re happy to accept it for return as long as your item is in original condition (tags attached and no visible signs of wear) and isn’t a clearance sale item. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

THE ITEM I WANT IS OUT OF STOCK. WHAT TO DO NOW?

We usually stock pieces from our latest collection in a few weeks. So please sign up your email to be notified of a restock, and you shouldn’t miss out the next time.

I ENTERED THE INCORRECT SHIPPING ADDRESS – CAN YOU CHANEGE IT FOR ME?

Please contact us immediately with your correct address. If your order has not yet been shipped we may be able to amend your shipping label accordingly. However, if your order has already been packed and/or dispatched, then we sadly cannot make any changes for you.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

We're sorry to hear that you've received an incorrect or faulty item. Please send us an e-mail with your order number, the name/product code and the picture of the item you received and further details of the problem within 14 days of receiving your order.